Thank you for visiting the Cooper-Atkins Resource Center!
Our Resource Center is designed to provide you with the most up to date information on market news and trends. Navigate through the market pages to find a variety of articles on breaking news topics in the industry of your choice. See below for frequently asked questions on our different product lines.
Scroll down to view each question or select by category. If you have other questions or comments please contact Customer Service.
What is HACCP?
HACCP is a management system in which food safety is addressed through the analysis and control of biological, chemical, and physical hazards from raw material production, procurement and handling, to manufacturing, distribution and consumption of the finished product. For successful implementation of a HACCP plan, management must be strongly committed to the HACCP concept. A firm commitment to HACCP by top management provides company employees with a sense of the importance of producing safe food. For further information on food safety regulations visit the FDA website
What is the availability of your products?
Most in stock items ship in 3 business days. For specific product availability contact Customer Service
How does pricing work?
Can I have information sent to me directly?
Where can I purchase Cooper-Atkins Products?
How should I return a product for repair / credit?
Contact the Instrument Repair / Warranty
to obtain a return goods number. When mailing in the product, mark the outside of your package with the assigned RGA number and send the package to:
ATTN: Returns Department
33 Reeds Gap Road
Middlefield, CT 06455
How do I make a proper ice bath?
A proper ice bath Includes a combination of ¾ cup crushed Ice
to ¼ cup of water – it should be slushy. If crushed ice is not available note that ice water made with large cubes will not usually reach 32°F unless vigorously and constantly stirred. We recommend you use the ValCup
, Cooper-Atkins' Thermometer Validation Cup, to create the perfect ice bath every time!
If the instrument reads "Prob", "LO" or "-1", check that the probe is plugged in.
If the battery icon, "B", "Bat" or "Batt" appears on the display, change the battery.
To test a probe, use a known-good thermometer and insert the probe into an ice bath. It should read ~32°F. Flex the cable at the handle and connector to test for intermittent opens.
If the instrument does not read any temperature, pull the probe connector out slightly, and place a coin, key, or paperclip (any small metal object) across the connector pins. If you then get approximately a room temperature reading, the probe needs replacement.
To test a probe without a thermometer, use a multi-meter. Look for a basic short circuit (continuity) between the connector pins. Flex the cable at the handle and connector to test for intermittent opens while testing.
*Please reference the Cooper-Atkins Thermocouple Instrument Troubleshooting Guide for more information.
My thermometer reads -1 (or "Prob" or "Lo") all the time. What does this mean?
These are built in functions to let you know that your probe is not plugged in, or has a broken wire in it. Make sure the probe is plugged in, or try another probe.
My thermometer reads the temperature, then reads -1 (or "Prob" or "Lo"), and switches back and forth between these readings. What does this mean?
The probe may have an intermittent open circuit and need replacement. Test as described in the troubleshooting section.
Why does my thermometer seem to read OK in an ice bath, but seem way off at higher temperatures?
If the readings seem "off" make sure the probe is the correct thermocouple type for the instrument. (Type K probe with Type K instrument, etc.)
Why does my thermometer seem to read temperatures backwards, higher when lower / lower when higher?
Ensure your thermocouple probe is plugged in correctly. Alight the "+" and "-" symbols on the probe connector to the instrument connector.
If the instrument reads "LO.P", change the battery.
If the instrument reads "LO", check that the probe is plugged in.
To test a probe, use a known-good thermometer and insert the probe into an ice bath. It should read ~32°F. Flex the cable at the handle and connector to check for intermittent opens while testing.
To test a probe without a thermometer, use a multi-meter. Look for approximately 10KΩ at room temperature between the tip and sleeve of the phono plug.
My thermometer reads -1 "Lo" all the time. What does this mean?
This is an error message indicating your probe is either not plugged in, or has a broken wire in it. Make sure the probe is plugged in or try another probe.
My thermometer reads the temperature, then reads "LO", and switches back-and-forth between these readings. What does this mean?
The probe may have an intermittent open circuit and need replacement. Test as described in the General Troubleshooting section.
What is infrared?
Infrared is an invisible portion of the light spectrum extending from 0.75 to 1000 microns. Any object warmer than absolute zero (0 degrees Kelvin) emits energy somewhere within that range.
What is an infrared thermometer?
An infrared thermometer calculates an object's temperature by measuring the amount of infrared energy the object emits.
Some of your infrared thermometers use lasers. Do the lasers take temperatures? Are they dangerous?
No on both questions. Lasers are used only for aiming or sighting. The lasers Cooper-Atkins uses are low voltage units and are not dangerous. Note: All lasers have government-regulated labels on them stating power ratings and any necessary measures (usually "do not stare into beam").
Can the product or object being measured be moving?
Yes. Measuring moving targets is one of the many benefits of using noncontact infrared thermometers.
How close do I have to be to an object to take its temperature?
Distance does not affect the measurement. However, infrared sensors measure the energy from a circular spot on the target, and size of that spot is a function of distance between the sensor and target. The farther away from the target the sensor is, the larger the spot. Consequently, distance is only limited by the size of the object you want to measure and the distance-to-spot ratio of the IR thermometer.
Does color affect infrared?
No. However, a different surface characteristic, called emissivity, does. Emissivity is a function of both the type of material you are measuring and its surface finish.
Can infrared sensors measure water or ice?
Yes. As mentioned above, any object warmer than absolute zero emits energy.
Cooper-Atkins guarantees the calibration of the "Accurate for Life" line of digital thermometers
for the duration of time you own the instrument. Regularly checking the thermometer calibration by comparison against a standard, such as an ice bath, is needed to validate the instruments' accuracy. We recommend you use the ValCup
, Cooper-Atkins' Thermometer Validation Cup, to create the perfect ice bath every time!
When should I replace the battery?
Cooper-Atkins' NSF-listed digital pocket test thermometers will indicate when to replace the battery by displaying a low battery icon. If the battery gets too low, the word "ERROR" will appear on the display. Any time the instrument does not power-up or malfunctions unexpectedly, it is a good idea to check or replace the battery.
Does the TFS4 Large Digital Multi-Station Timer come with an adapter?
No, the TSF4 has an optional adapter (#9374) that can be purchased to work with the timer.
What is a Memory Feature?
The memory feature on our digital timers allows you to store a certain time repeatedly. Instead of re-setting your alarm to the same time, simply press the memory button and the last time stored will appear.
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Is TempTrak web based?
TempTrak is a browser based application utilizing Internet Information Services (IIS) as the backbone.
Can the TempTrak application reside on one server with the database on a separate server?
TempTrak can be set up in multiple different configurations:
- Single Server (Application and Database reside on same server)
- Single Server with Multiple Databases
- Split Server (Separate Application and Database Servers)
- Split Server with Multiple Databases
Can the TempTrak software reside on a Virtual Server?
VMware servers are supported.
Are there any restrictions on the number of users on TempTrak?
TempTrak is designed to support an unlimited number of users, in an unlimited number of locations.
Are there any restrictions on the number of transmitters that the system can handle?
TempTrak is designed to support an unlimited number of transmitters.
What external regulatory bodies does your system comply with?
HACCP, JCAHO, AABB, FDA
Why must I register the TempTrak software?
The software is programmed to run for 30 days in evaluation mode. During this time, all of the TempTrak features are available. Once the 30 day evaluation period expires, the software will no longer function completely no temperatures will be recorded.
How can I tell which software version have?
You can locate the software version on the login screen next to the Logon button. The software's version is also visible in the title bar of Internet Explorer if you are logged into TempTrak.
What do the red, green and yellow bells mean in the sensor alerts page?
The color of the bells indicates whether or not notifications were sent out successfully. If the bell is green that means that notifications were sent out; if they are red they failed. When the bell has a yellow background, it means that an alert has been acknowledged, but not cleared.
Where can I locate the Sensor ID?
The Sensor ID should be located on the outside of the box the sensor came in as well as on the inside of the battery cover.
Does TempTrak come with SQL Server?
Yes, TempTrak is a complete software package, and comes with SQL 2005 Express.
What frequencies do TempTrak Transmitters run on?
TempTrak offer two sets of transmitters. 900 MHz (868 International) and WiFi (802.11).